Refund & Exchange Policy
Effective May 24th, 2018
At this time due to record high levels of corruption within our global industry and us having record low pricing, we are not granting refunds for downgrading an ESL Passport membership, applying for ESL Passport Verification, or for any Add-on purchase.
ESL Passport is a service-based platform and we do have few branded and verified products for sale. If any of these items are found defective or damaged we will gladly replace them.
Once the claim is approved, your ESL Passport point of contact may or may not request you send the defective or damaged product to the closest ESL Passport mail point, should this be the case our team will refund you the cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
9600 Gaylord Pkwy #1204, Frisco, Texas, 75035, United States